About Us
We aim to have you feel that you and your family have been well cared for, therefore focusing on prevention in order to achieve and maintain optimum health.
We are conveniently located close to Red Hill, Paddington, Bardon, The Gap, Enoggera, Newmarket and Alderley.
Practice Hours
Appointments
Consultations are by appointment and these are made at fifteen-minute intervals. If you have a number of problems or a complex issue to discuss with the doctor please let the receptionist know so that a longer time can be allocated. Emergencies are attended to promptly.
Cancellations
Due to a high demand of appointments at Ashgrove Family Practice, we have a cancellation policy in place. If you are unable to attend your appointment for any reason we ask that you contact the practice a minimum of two hours before your appointment time. We are consistently heavily booked and missed appointments may deprive another patient of an appointment.
Repeat Prescriptions or referrals
We do not provide routine prescriptions or referrals without a consultation, therefore we encourage you to book an appointment with your doctor to arrange these.
After Hours Arrangements
This service is cared for by several providers, such as National Home Doctor Service, who can be contacted on 13SICK (13 7425), Australian After Hours Doctors, Phone: 1300 466 337
Dial 000 for immediate emergency care.
Your Rights
If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or our practice manager. You may prefer to write to us via email or a letter. We take your concerns, suggestions, and complaints seriously. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 OHO (133 646) or by email complaints@oho.qld.gov.au.